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Beyond the bot: Building empathetic customer experiences with agentic AIon 6 February 2026 at 12:00 amAs agentic AI escapes pilot purgatory, more businesses are bringing best-in-class AI capabilities into their call centers—transforming operations and fundamentally improving customer experiences.
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The Olympics mindset and the discipline behind great innovationon 6 February 2026 at 12:00 am
Why innovation, like the Olympics, is won in training—not just on competition day.
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Post Titleon 5 February 2026 at 12:00 am
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Redefining procurement performance in the era of agentic AIon 5 February 2026 at 12:00 am
Agentic AI is changing what the procurement function can achieve—shifting procurement’s focus from transaction tasks to a strategic driver of growth, sustainability, and resilience.
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A new way of thinking about metabolic healthon 5 February 2026 at 12:00 am
The rise of GLP-1 drugs is shifting the discussion of obesity from an intractable issue to a treatable medical condition—inspiring innovation across a range of industries and representing trillions in potential economic uplift.
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A turnaround CEO, a bond market virtuoso, and a champion of human visibilityon 5 February 2026 at 12:00 am
Our latest obituaries also include a plastics magnate, a probiotic pioneer, and an award-winning architect whose work defied convention—and gravity.
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AI in insurance: Understanding the implications for investorson 4 February 2026 at 12:00 am
The insurance ecosystem is ripe for technological disruption. For private investors, the spread of AI will create uneven opportunities across subsectors.
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Author Talks: How AI could redefine progress and potentialon 4 February 2026 at 12:00 am
Is AI a threat—or the start of a new renaissance? A former OpenAI executive shares why closing the adoption gap could unlock a new era of human progress.
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Passing the baton: Creating value through CEO succession at family businesseson 3 February 2026 at 12:00 am
A thoughtful CEO succession plan in a family-owned business can both protect the family’s vision and achieve institutional renewal.
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Bias Busters: How cognitive overload multiplies every biason 3 February 2026 at 12:00 am
Stressed brains often default to cognitive heuristics. Here’s how to avoid the trap.
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Resilience to relevance: The next Philippines’ takeoff?on 3 February 2026 at 12:00 am
The Philippines has proven its resilience. The next step is relevance—intensifying productivity, exports, and skills development to realize its potential.
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2025 LNG Buyers’ Survey: Strategy in a changing energy marketon 2 February 2026 at 12:00 am
As geopolitical and trade headwinds redefine global energy flows, buyers of liquefied natural gas (LNG) are increasingly prioritizing flexibility to manage risk and seize new opportunities.
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A time to be bold: AWS’s Tanuja Randery on Europe’s AI momenton 30 January 2026 at 12:00 am
Amazon Web Services Managing Director Tanuja Randery discusses the speed of AI adoption in Europe and what it will take to accelerate.
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From borrowing to building: A new fiscal path for Africaon 30 January 2026 at 12:00 am
The decline in official development assistance highlights the fragility of Africa’s fiscal model and offers an opportunity for course correction. Four archetype pathways can help stakeholders sequence practical and relevant reforms to mobilize and manage resources and build more resilient public finance systems.
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How top economic performers lean into their competitive advantage to guide their strategyon 30 January 2026 at 12:00 am
Top economic performers understand their competitive advantage at more granular levels than their peers and use it to derisk and help accelerate growth.
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US wealth management in 2035: A transformative decade beginson 29 January 2026 at 12:00 am
Over the next decade, the convergence of AI, demographic change, and evolving client trust will challenge wealth managers to reinvent how they compete and serve clients.
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How smart people end up in the wrong careerson 29 January 2026 at 12:00 am
You might be doing well at work. But are you doing what’s right for you?
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Building trust to scale AI: Interview with the CEO of Stack Overflowon 29 January 2026 at 12:00 am
As AI reshapes software development, how can companies build trust and deploy AI at scale? Stack Overflow CEO Prashanth Chandrasekar shares his perspective.
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The revival of pharmacy: The rise of cost-based reimbursementon 29 January 2026 at 12:00 am
In the face of recent financial challenges, US retail pharmacies may find relief through cost-based reimbursement models.
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‘You’ve got to be willing to “do,” as opposed to getting disrupted by somebody else’: A conversation with IBM CEO Arvind Krishnaon 29 January 2026 at 12:00 am
In five years, Krishna has revived the once-stagnant company. With AI and quantum, he sees lots of opportunity ahead.
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Special episode: Davos highlights 2026on 28 January 2026 at 12:00 am
Takeaways from leaders on the ground on topics including geopolitics, European competitiveness, AI, and more.
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Adaptation offers a great bang for the buck — so why aren’t we buying?on 28 January 2026 at 12:00 am
Despite an extraordinary economic payoff — every $1 spent on climate adaptation avoids up to $7 in damages — the world is spending less than half of what is needed, leaving billions of people unprotected, write Annabel Farr, Mekala Krishnan, and Olivia White in Devex.
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The automation curve in agentic commerceon 28 January 2026 at 12:00 am
Agentic AI is increasingly a part of shopping, but not all transactions will be automated in the same way. Here’s what agents will handle—and the situations that will call for human involvement.
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Author Talks: How to anchor your leadership philosophyon 28 January 2026 at 12:00 am
What drives an exceptional company culture? The former CEO of Royal Caribbean explains how a focus on metrics, risk-taking, and the organization’s North Star can translate into excellent customer—and employee—experiences.
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Human and AI ingenuity can deliver a Century of Plentyon 28 January 2026 at 12:00 am
Imagine even the poorest country in the world achieving the prosperity and quality of life of today’s Switzerland—by 2100? In these turbulent times, it seems crazy, doesn’t it? But it is possible, write Chris Bradley, Nick Leung, and Sven Smit in Custom Content WSJ.
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The McKinsey Crossword: Quarterly report | No. 265on 28 January 2026 at 12:00 am
Sharpen your problem-solving skills with the McKinsey Quarterly crossword. Each puzzle is created with the McKinsey audience in mind and is built around a subtle (and sometimes not-so-subtle) business theme for you to find.
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How Mandarin Oriental’s CEO is scaling boutique luxuryon 27 January 2026 at 12:00 am
Two years into a strategic reset, CEO Laurent Kleitman outlines how the brand plans to expand its luxury hotel offerings both geographically and conceptually—without losing its quality of service.
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What consumer-packaged-goods companies can learn from disruptor brandson 26 January 2026 at 12:00 am
Disruptor-led growth is reshaping nearly every CPG category. Five disruption archetypes—and six defining traits of disruptor brands—offer lessons for incumbents seeking to compete.
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Reinventing your operating model transformationon 26 January 2026 at 12:00 am
A winning strategy requires the right operating model. But many corporate operating model transformations aren’t paying off. Here’s how companies can help ensure their models deliver.
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Brian Evanko on affordable, personalized healthcareon 23 January 2026 at 12:00 am
Brian Evanko discusses the need to switch the US healthcare system’s primary focus from treating illnesses and diseases after they occur to preventing them in the first place.